Return & Exchange Policy
All sales are final. However, customers can opt for return / exchange of items only if the items received have factory defects such as leaking upon receiving. The customers must notify 8TO8 within 48 hours after receiving the products for any return /exchange required.
Cash refunds are not available. The customer can return the items to 8TO8 within 48 hours after the items have been delivered or received, and 8TO8 will issue a coupon/store credit of the item's value. Only perfumes that are unused, unaltered and in sellable condition with return label still attached can be returned to 8TO8. Sale items and purchases made with discount coupons are non-returnable and non-exchangeable.
The cost(s) of return is borne by the customer. 8TO8 allows exchanges subject to availability. If the new wanted item is not available, 8TO8 will issue customer a coupon of the exchanged item's value.
For returns and exchanges, customers are advised to notify 8TO8 first at CS@8to8.my quoting the order number and product details.